Communication that Counts
Switch … To A Positive Line
(Talk Quality to Yourself and Others)

How to Talk So Others Will Listen

Don’t Get Mad, Get Even…
Even More Cooperation

How To Speak Before A Group …
And Live To Tell About It

Customer Service
Send Them Away … Happy!
(Beauty and the Beast Revisited)

Out Front and On Top
(You Are The Organization!)

On The Job Leadership
How To Be Nice and Mean It!
(Empowering Others Through Praise
in the Workplace)

Leading Yourself
Are You Frazzled or Focused?
(Coping with Stress on and Off the Job)

Putting an End To Putting It Off
(Getting a Handle on Procrastination)

“Kathy’s energy captivates her audience and fosters participation because no one wants to miss out on the fun while at the same time learning now to communicate in the positive.”